Update to Delivery-our furniture was finally delivered. Horrible Experience continued with Delivery If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.Adria G. We are committed to ensuring that our customers receive only the best products and services from us. Your feedback is invaluable to us, and we will use this experience to improve our processes and the quality of our products. Please expect a follow-up within 1-3 business days regarding the refund process. This is certainly not the experience we want for our customers, and we apologize for any discomfort it caused you.We have promptly taken action and have instructed our home delivery team to issue a refund for the restocking fees and the delivery fee you originally paid. After a thorough review of your case, we understand the concerns you had with the chemical smell emanating from the chests you purchased. We truly appreciate your feedback and the time you took to bring this matter to our attention. We deeply regret the overall experience you had with Z Gallerie and sincerely apologize for any inconvenience caused. Worst customer service ever!!!! Do NOT buy the mirrored furniture Cust service said you'll have to wait and see. I also have 2 viola nightstands coming and now I'm concerned I may have this issue all over again. I ordered a sectional last year and did not have this issue. I called several times asking for a supervisor and they said sorry its a preference return The guy on the phone told me its the mold inhibitor they put in the container when it ships from overseas and many customers have this issue This is completely unacceptable and you should not be delivering furniture with chemicals that do not dissapate and give you a headache! I want my 25% restocking fee refunded. This is not a preference! Its chemicals that your store put on the product that never goes away. They told me I would have to pay a 25% restocking fee for a preference return. I called and told them to pick up the nightstands immediately and I canceled my dresser order. It wasn't my entire 2600 sq foot house smelled like chemicals! I waited another couple of days, opened my doors hoping that would help, and the smell did not go away. I asked the delivery guys and they said its fine after a week it will be gone. The 2 nightstands arrived and they had a Horrible CHEMICAL SMELL. I purchased 2 Omni nighstands and a dresser. I waited 50 minutes on hold for that fun news. And I have to pay a 25% restock fee if I want to cancel because my sofa that will take 7 weeks to get here. Update: My sofa is taking 4 weeks for the carrier to deliver because I live in a remote area. Not to be rude, but there is a reason why you have filed bankruptcy 3X. I have choices where and how to spend my money. This has been a really frustrating experience from the beginning. I have asked numerous times to be escalated to someone in management who could help. It was shipped 2 weeks ago and there has been no traffic info provided and no call from the shipper, after numerous requests. The website said delivery late September or early October. 15, Shilling said.I ordered a Dylan sofa on 9/22. Z Gallerie gift cards may be used until Nov. Returns for items purchased before Tuesday may be returned following the company's return policy with a receipt. Returns on items purchased after Tuesday will not be accepted. Starting discounts of up to 40% will apply across all in-store merchandise, including furniture, lighting fixtures, mirrors, wall-mounted art, frames, rugs, curtains, window panels, bedding, decorative pillows, bath towels and rugs, Shilling said.Īll purchases made during this sale event are final. Riley Retail Solutions, the retail consultant for Z Gallerie's parent company, DirectBuy Home Improvement, Inc., which recently filed for Chapter 11 bankruptcy protection. Store closing sales have begun at the 21 Z Gallerie stores nationwide, including those in Sherman Oaks and Costa Mesa, the home furnishings retailer announced Thursday.Īll inventory across Z Gallerie stores will be marked down in connection with the closing sale event, according to Tim Shilling, executive vice president of B.
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